E-commerce and retail · Sample scenario
Personalized reminders for abandoned carts
A customer who leaves a cart gets a personal reminder with current price and stock, if they have given consent.
Problem
Some customers fill a cart and leave without finishing the purchase, and the sale is lost without a trace.
How it works today
Once a week a marketer exports a list and sends a generic email. The message may show an old price, and customers who already bought still receive it.
What this scenario changes
The cart event is checked after a waiting period: if the purchase is not complete and consent and contact limits allow it, a short personal message with current price and stock is prepared and sent through an approved channel.
The process step by step
- Cart abandoned: The platform sends an event
- Consent and limit checked: Purchase, consent, last contact
- Can we send?: Consent given and limit not reached
- Price and stock refreshed: Current data from the catalog
- Message drafted: Short, personal text
- Reminder sent: Through an approved channel
- Result logged: Campaign record in the CRM
Exception path
- Sending stopped: Logged in the marketing panel
- Event closed: No message is sent
The role of AI
Writes a short reminder in the brand's tone that fits the products in the cart.
Human approval and exceptions
If there is no consent, the purchase is already done or the limit is reached, sending stops and the event is logged in the marketing panel.
Frequently asked questions
Does a customer who completed the purchase still get a message?
No. The order status is checked right before sending; if the purchase is complete, the process stops.
How many reminders are sent?
The number and spacing are capped by the contact limit agreed with you.
Can reminders go out on WhatsApp?
Yes, when the customer has consented to that channel and the platform has approved templates.