Beauty and fitness · Sample scenario
Fitness trial class sign-up
A prospect writes the class type and time, matching classes with open spots are offered, and after they choose, the spot is reserved and arrival details are sent.
Problem
Prospects cannot easily sign up for a suitable trial class: the schedule, spot count and rules are asked about separately.
How it works today
Requests come from a website form or message, the front desk checks the schedule and calls, verifies spot counts by hand and explains the entry rules again every time.
What this scenario changes
AI extracts the class type, level and time preference from the request, classes with open spots are offered, a spot is reserved in the chosen class and the entry rules are sent. Questions about health or training safety go to a trainer.
The process step by step
- Trial class request: Website form or message
- Preferences extracted: Class type, level, time, special question
- No health question?: No injury, illness or safety question
- Schedule and spots checked: Only classes with open spots
- Class chosen: The client picks one of the options
- Spot reserved: Booking and CRM card
- Arrival details sent: Address, arrival time, dress code
Exception path
- Trainer answers: The question goes straight to a trainer
- Requester informed: They are told a trainer will get in touch
The role of AI
Extracts the class type, level and time preference from the request and flags questions about health, injury or safety. It does not judge whether training is suitable for someone.
Human approval and exceptions
If the request includes a question about injury, illness, pregnancy or training safety, no class is offered automatically and a trainer answers personally.
Frequently asked questions
Can AI tell me whether a class is right for me?
No. Only a trainer answers questions about health and training safety.
Can I sign up for a full class?
No. Only classes with open spots are offered, and the spot is reserved at the moment you choose.
What happens after the trial class?
The request stays in the CRM as a prospective member, and the sales team can follow up in line with consent.