Beauty and fitness · Sample scenario
Approved aftercare instructions
When a service ends, the salon’s approved aftercare instructions are sent to the client in an easy format, and follow-up questions are routed to the right person.
Problem
Clients forget aftercare advice, then write in with the same questions or end up unhappy with the result.
How it works today
The specialist gives advice verbally, and sometimes the receptionist repeats it later by message. The instruction text differs from one specialist to another.
What this scenario changes
As soon as the service is completed in the CRM, the approved instructions for that service are taken from the catalog, and AI puts them into a short, readable format with the client’s name and service date and sends them. The client’s later messages are classified: general questions go to the receptionist, and messages about a possible reaction go straight to a specialist.
The process step by step
- Service completed: Status changes in the CRM
- Approved instructions fetched: From the service catalog
- Format personalized: Short list, content unchanged
- Instructions sent: Through the consented channel
- Client message classified: General question / possible reaction
- No sign of a reaction?: The message shows no reaction symptoms
- Question to the receptionist: As a task in the CRM
- Record completed: Instructions and question in the CRM
Exception path
- Specialist gets in touch: Directly and as a priority
- Client notified: The client is told a specialist will write
The role of AI
Puts the approved instructions into a short list format without changing the content, and classifies the client’s reply as a general question or a possible reaction. It does not diagnose or give new advice.
Human approval and exceptions
Any message about a possible reaction, such as redness, burning or swelling, is not answered automatically; a specialist contacts the client directly.
Frequently asked questions
Does AI give the client advice about a reaction?
No. Messages with signs of a reaction are not answered automatically and go straight to a specialist.
Who writes the instruction text?
The salon’s specialist; AI only formats the approved text and adds no content.
Which channel are the instructions sent through?
The channel the client consented to; if there is no channel consent, the instructions can be given in print.