Beauty and fitness · Sample scenario
Salon service and time booking
The client writes the service they want, the system finds the duration, the specialist and open slots, and after confirmation a booking and reminder are created.
Problem
Booking by message takes a long time: service, specialist and time are settled over several messages, and meanwhile the open slot goes to someone else.
How it works today
The receptionist reads the WhatsApp message, opens the specialists’ schedule separately, writes several time options and waits for the client’s reply. The booking and reminder are recorded by hand.
What this scenario changes
AI extracts the service and preferred time from the message, the duration and suitable specialists are taken from the service catalog, and real open slots are offered from the booking system. After the client picks one, the booking is created and a reminder is scheduled. Services that require a consultation first go to the receptionist.
The process step by step
- WhatsApp request: The client writes the service and time
- Service and time extracted: The message is matched to a catalog service
- Catalog checked: Duration, specialists, consultation requirement
- Can it be booked directly?: No consultation required
- Open slots found: From suitable specialists’ schedules
- Client picks: One of the options is confirmed
- Booking created: The slot is reserved in the system
- Confirmation and reminder: Client confirmed, reminder scheduled
Exception path
- Passed to the receptionist: A consultation time is agreed
- Client informed: The client is told the receptionist will write
The role of AI
Extracts the service name and time preference (day, time window) from a free-text message and matches it to a service in the catalog.
Human approval and exceptions
For services marked in the catalog as requiring a consultation first, no time is offered automatically and the request goes to the receptionist.
Frequently asked questions
Can a client be offered a slot that is already taken?
No. Options are read from the booking system at the moment they are offered, and the slot is reserved only after confirmation.
Which services require a consultation?
The salon marks them in the catalog itself; the system relies only on that mark and does not decide on its own.
Which channel is the reminder sent through?
The channel the client consented to, usually WhatsApp or SMS; the timing is agreed with the salon.