Logistics and auto service · Sample scenario
Preparing freight quote requests
Route, dimensions and weight are extracted from the request, missing details are asked for once, a quote draft is built from tariff rules, and an operator approves it.
Problem
The details needed for a quote (weight, dimensions, address, cargo type) are asked for several times, and the reply is delayed.
How it works today
The operator reads the email, copies the details into the TMS by hand, asks for missing items in separate messages, then checks the tariff table and calculates the price.
What this scenario changes
AI extracts the route, weight, dimensions and cargo type from the request. Missing fields are asked for in one message. For standard cargo on a known route, a quote draft is calculated from the tariff database and sent after operator approval.
The process step by step
- Quote request: Client writes by email or website form
- Fields extracted: Route, dimensions, weight and cargo type are structured
- Missing details collected: Only the needed field is asked, in one message
- Standard cargo and known route?: Cargo type and route exist in the tariff database
- Tariff rules applied: Calculation by weight, volume and route
- Operator approval: Quote draft checked before sending
- Quote sent: Price to the client, record in the CRM
Exception path
- Manual pricing: A logistics specialist calculates it individually
- Client informed: Told that individual pricing is underway
The role of AI
Extracts the route, dimensions, weight and cargo type from a free-text request into structured fields and identifies which fields are missing.
Human approval and exceptions
Every quote draft is approved by an operator before it is sent. Special cargo (dangerous, oversized) and routes not in the tariff database are not priced automatically.
Frequently asked questions
Is the price sent to the client automatically?
No. The quote draft is calculated with tariff rules, but it only goes to the client after operator approval.
How is a route outside the tariff database handled?
It is not priced automatically; it goes to a specialist and the client is told that individual pricing is underway.
How many times are missing details requested?
All missing fields are asked for in one message, so the client does not get the same question twice.