Hotels and tourism · Sample scenario
Preparing a tour package offer
Options are picked from the approved package database by dates, budget and interests, availability is checked, a comparison is prepared, and the offer is sent with agent approval.
Problem
For each client, options are pulled together by hand from catalogs, supplier websites and old emails; preparing an offer takes a lot of time.
How it works today
The agent talks to the client, checks availability on several supplier websites, compares options in a document and sends them by email.
What this scenario changes
AI structures the client's dates, budget, group size and interests. The search runs only in the approved package database, availability is checked in the supplier system, and options are compared. If entry requirements are recorded in an approved source, the offer is sent with agent approval.
The process step by step
- Tour inquiry: Client writes their dates, budget and interests
- Requirements structured: Dates, group size, budget and interests
- Package database search: Approved packages only
- Availability checked: Space and dates in the supplier system
- Options compared: Fit with interests in plain language
- Entry requirements confirmed?: A verified entry note exists for the destination
- Agent approval: Options and terms are reviewed
- Offer sent: Side-by-side offer, logged in the CRM
Exception path
- Agent checks entry requirements: Verified against an official source
- Offer on hold: Until entry requirements are confirmed
The role of AI
Structures the client's free-text wishes and compares the selected packages against their interests in plain language.
Human approval and exceptions
The agent approves the offer. If visa and entry requirements are not in an approved source, they are not presented as guaranteed in the offer, and the agent checks an official source.
Frequently asked questions
Does AI give visa information?
It shows only what is recorded in the agency's approved source and does not present it as guaranteed; if there is no note, the agent checks an official source.
Are price and space guaranteed?
Availability is checked in the supplier system when the offer is prepared; final confirmation is given at booking.
Can a tour outside the package database be offered?
No. AI only chooses from approved packages; custom tour requests go to an agent.